Privacy Policy | Suerte Garage Door

Introduction

Suerte Garage Door LLC ("we," "our," or "us") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our garage door services anywhere in the United States.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Request a quote or estimate
Schedule a service appointment
Contact us via phone, SMS, email, or our website
Subscribe to service updates or promotional communications

This information may include your name, email address, phone number, service address, and details about the work you need performed.

TCPA Consent — Calls & Text Messages

When you submit a contact or quote form and check the consent box, you provide prior express written consent under the federal Telephone Consumer Protection Act (47 U.S.C. § 227) for Suerte Garage Door LLC and its agents to contact you at the phone number you provided using auto-dialed or pre-recorded voice calls and SMS text messages, including for service updates, appointment confirmations, scheduling, marketing, and customer support. Standard messaging and data rates may apply. Consent is not a condition of purchase. You may opt out of SMS messages at any time by replying "STOP" or by contacting us using the details below.

How We Use Your Information

To provide, dispatch, and maintain our services
To process estimates, invoices, and payments
To send service-related communications and appointment reminders
To respond to your inquiries and provide customer support
To send promotional communications where you have consented
To improve our website and operations
To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their independent marketing use. We may share your information with:

Service providers and technicians who assist in our operations
Professional advisors (legal, accounting, insurance)
Law enforcement or regulators when required by law
Business partners with your consent

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or method of electronic storage is fully secure, and we do not guarantee absolute security.

Your Rights

Depending on the state in which you reside, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to correct inaccurate information
The right to request deletion of your information
The right to opt out of marketing communications
The right to data portability where applicable

Residents of states with specific privacy laws (including, where applicable, California, Virginia, Colorado, Connecticut, and Utah) may have additional rights. Contact us using the details below to exercise any rights granted to you by law.

Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings; disabling cookies may limit certain features.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

Suerte Garage Door LLC
Phone: (888) 859-0884
Email: Office@SuerteGarageDoor.Com